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Frequently Asked Questions (FAQ)
FixThatTicket.com – Your Trusted Partner for Traffic and Speeding Ticket Protection
1. How does FixThatTicket.com help customers dismiss traffic and speeding violations?
FixThatTicket.com offers a simple and affordable way to protect yourself from costly traffic citations.
Our service provides financial coverage and expert support if you receive a traffic or speeding ticket.
We offer three flexible options:
We Pay the Citation: You agree to pay the ticket under your plan, and we will pay the citation directly on your behalf.
We Pay Your Attorney: We send payment directly to your traffic attorney to represent your case.
We Reimburse You: If you have already paid the ticket, we reimburse you according to your plan terms so you’re not out-of-pocket.
Our plans start as low as $6.99 per month, giving you affordable protection and peace of mind that your driving record — and your wallet — are covered.
2. Which states does FixThatTicket.com serve?
We proudly serve customers across the United States, except in California, Hawaii, Alaska, and Maine.
If you receive a traffic citation in one of these excluded states, we recommend consulting a local attorney for assistance.
3. How can I contact FixThatTicket.com?
You can reach our Customer Support Team through the following channels:
Website: Log in to your account and leave a comment on your order (fastest response)
Email: email@fixthattickets.com
Mailing Address:
FixThatTicket.com
4888 N. Kings Hwy, Ste #104
Fort Pierce, Florida 34951
United States
We aim to respond to all inquiries within 24–48 business hours.
4. What is your Satisfaction Guarantee?
Your satisfaction is our priority.
If you’re not completely happy with our services, you may qualify for a refund or service remedy under our Satisfaction Guarantee Policy.
Please review our official Refund Policy for details.
5. How do I make a claim under the Satisfaction Guarantee?
To submit a claim, please follow these steps:
Step 1: Contact our Customer Support Team within 48 hours of receiving your ticket.
Step 2: Provide your:
Order ID, full name, and contact details
Driver, vehicle, and insurance information
Proof that paperwork and payment were submitted to the court before the due date
Documentation showing a guilty verdict (e.g., trial by declaration result)
Step 3: Our team will verify your information and work toward a fair resolution, which may include reprocessing your case or issuing a refund.
6. What are the eligibility requirements for a refund or remedy?
To qualify for a refund or service remedy, all of the following conditions must be met:
You have completed all court requirements, including requesting all available extensions.
You have submitted a trial by declaration and received a verdict.
If the judge does not rule in your favor, you must request leniency or a Trial De Novo (a new in-person trial).
You must file your refund claim within 5 days of receiving the final verdict.
You must fully cooperate with our support team by providing all required documentation.
If the officer fails to appear, or the judge rules in your favor, your case is dismissed — meaning no fines, no points, and no insurance rate hikes.
7. What remedies are available if my claim is successful?
If your claim is approved, you may receive one of the following remedies:
Service Revision: We reprocess or revise your case to ensure a more favorable outcome.
Refund: Depending on the case, you may receive a partial or full refund of the fees paid for our services.
8. What is not covered by the Satisfaction Guarantee?
The following are not covered under our guarantee:
Claims without proper documentation or cooperation
Dissatisfaction unrelated to service quality or results
Rush, express, or mailing fees (always non-refundable)
Cancellations made after 30 days of annual payment
Cases where you have already received a new citation during your active plan period
You may cancel your subscription within 30 days of purchase, provided you have not received a citation during that time.
9. How secure is my information with FixThatTicket.com?
We take your privacy and data security seriously.
All information you provide — including personal, financial, and case details — is encrypted and stored securely.
We comply with federal and state data-protection laws, and never share your information without consent.
10. How can I manage or cancel my subscription?
You can easily manage your plan at any time by logging into your FixThatTicket.com account.
From your dashboard, you can:
Update billing or contact information
Change your subscription level
Cancel future renewals (subject to the 30-day policy)
For additional assistance, contact our support team, and we’ll guide you through the process.
Still Have Questions?
Our team is here to help!
If you have any concerns or need personalized support, please reach out to us at
📧 email@fixthattickets.com or visit www.FixThatTicket.com.
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